Something wrong? Tell us.

A small team reads every message. Bug reports and “this is not how it works in Nepal” corrections are the most useful things you can send.

Best for anything with detail — a wrong figure, a crash, a feature that does not fit how you do things. Replies usually within two working days.

Your account

Your tier, your AI credit balance and your renewal date, straight from the same account the app uses.

Four things that speed it up.

None of it is mandatory. It just saves a round trip.

Never send a password, an OTP or a card number — nobody from Mero Savings will ever ask for one.

Your phone: Android or iPhone, and which version if you know it.
App version: Settings shows it at the bottom of the screen.
What happened: What you tapped, what you expected, what appeared instead.
The figure: If a number is wrong, the amount you expected and the one shown.